my basket
0 Item | £0.00
 Free UK delivery
Home › Terms & Condition


TERMS AND CONDITIONS 

 

Terms of Use

1. The content of the pages of this website is for your general information and use only. It is subject to change without notice. By using this site, you agree to the terms of use. If you do not agree to these terms, you may not use this site.
2. Dirk Trading Limited trading as Maison & Mirrors reserves the right, at any time, to modify, alter, or update these terms of use, and you agree to be bound by such modifications, alterations, or updates on subsequent visits.
3. The terms ‘Maison & Mirrors’, ‘MM’, ‘us’ or ‘we’ refers to the owner of the website: Dirk Trading Limited. The term ‘you’ refers to the user or viewer of our website.
4. Intellectual property rights: unless otherwise stated, Dirk Trading Limited trading as Maison & Mirrors owns the intellectual property rights and material in the website. Subject to the licence below, all these intellectual property rights are reserved.
5. Licence to use the website: you may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions below. You must not: republish material from this website (including republication on another website); sell, rent or otherwise sub-license material from the website; show any material from the website in public without our written consent; reproduce, duplicate, 
edit or otherwise modify, redistribute material, copy or otherwise exploit material on our website for a commercial purpose without our written consent.
6. Disclaimers and Limitations of warranties on Maison & Mirrors and Dirk Trading Limited Liability: whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is updated at any specifically set frequency. Without prejudice to statutory rights afforded to purchasers of products, the information and materials contained in this site, including, without limitation, text, graphics, and links, are provided on an 'as is' basis with no warranty, and in particular, Maison & Mirrors does not represent or warrant that the information accessible via this site is accurate, complete or current, or that use of the site is free of risk of viruses or other damage. To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and / or the use of reasonable care and skill). Nothing in this disclaimer (or elsewhere on our website) will exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law. In the event that there is a pricing error on the website then Maison & Mirrors will not be bound to honour any orders made at that price. Price and availability information is subject to change without notice. Products purchased from Maison & Mirrors and related services, which are provided by Maison & Mirrors, are warranted in accordance with the law, and nothing herein is to be taken to exclude or restrict any rights, which applicable law grants to consumers in respect of such products or services. Individual products may be the subject of additional warranties or guarantees given by their manufacturers directly. Such warranties etc. are not enforceable against Maison & Mirrors, but only against the person giving them. Maison & Mirrors are retailers and not technical experts in the field of DIY or installation. All Maison & Mirrors staff are instructed not to give any form of technical installation advice. If you have such query it should be directed to a suitably qualified professional. You agree that any advice given by a member of Maison & Mirrors will not be relied upon without verification with a suitably qualified professional. Maison & Mirrors accepts no responsibility for any damage caused by your reliance on any such advice. Except as provided above there are no other warranties, conditions or other terms, express or implied, statutory or otherwise, and all such terms are hereby excluded to the maximum extent permitted by law. Maison & Mirrors accepts liability for any indirect or consequential loss if it arises from the negligence of Maison & Mirrors, or of its servants and agents, up to a limit, in relation to any one event or series of events arising from a common cause, of ten thousand pounds (£10,000). Subject to this, our liability to you in relation to the use of our website or under or in connection with this disclaimer, whether in contract, tort (including negligence) or otherwise, will be limited as follows:
- we, nor the creator of this website, nor the hosting service who serve this website, nor the registrar and manager of our domain names, shall be liable in any jurisdiction for any loss or damage of any nature;
- we, nor the creator of this website, nor the hosting service who serve this website, nor the registrar and manager of our domain names, shall be liable in any jurisdiction for any consequential, direct, indirect or special loss or damage;
- we, nor the creator of this website, nor the hosting service who serve this website, nor the registrar and manager of our domain names, shall be liable in any jurisdiction for any for any loss of profit, income, revenue, anticipated savings, contracts, business, goodwill, reputation, data, or information.
8. Variation: we may revise this disclaimer from time-to-time. The revised disclaimer will apply to the use of our website from the date of the publication of the revised disclaimer on our website.  Please check this page regularly to ensure you are familiar with the current version.
9. Entire agreement: this disclaimer, together with our privacy policy, constitutes the entire agreement between you and us in relation to your use of our website, and supersedes all previous agreements in respect of your use of this website.
10. Law and jurisdiction: this disclaimer will be governed by and construed in accordance with English law, and any disputes relating to this disclaimer will be subject to the non-exclusive jurisdiction of the courts of England and Wales.
11. Contact details: to contact us please email customerservice@maisonandmirrors.com


Order Acceptance and Processing

Your order is an offer to purchase from us. When you place an order with us, you do so in accordance with the terms of our agreement, subject to our acceptance of your order. After placing an order we will process your credit or debit card, or obtain funds from your PayPal Account, for payment. It is our policy to charge card for payment upon taking an order even if the products are not immediately available for shipment. As soon as we have received authorisation for the payment from your card provider or PayPal we will begin to process your order through our system and we will send you an email acknowledging receipt of your order together with your order number and details of the Product(s) you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order. Unless we have notified you that we do not accept your order or you have cancelled it in accordance with our returns policy, we will accept your order when the Products are despatched to you in the form of a new email advising of the despatch; this will acknowledge full acceptance of your order and our agreement will be formed. By accepting your order, we have a legal duty to supply our Products in conformity with our agreement. If you collect from the London outlet we will confirm acceptance of your order when we provide you with a sales receipt confirming that the order has been placed and processed. We may choose not to accept your order for any reason and we will not be liable to you or to anyone else in those circumstances. If we do not accept your order (whether in whole or in part) we will refund any monies paid in connection with that order (or that part of the order that we do not accept). 


Cancellation of Orders

If you change your mind and decide to cancel your order you must notify us at customerservice@maisonandmirrors.com to obtain a 'cancellation number'. You must keep a record of this number. Orders are only cancelled once this number is provided and any claims that an order was cancelled will not be entertained unless a cancellation number can be quoted. Orders cannot be cancelled once the order has been given to our delivery service providers. If you change your mind and no longer require products after shipment you will have to return them under the Return Policy (see below). You will be responsible for returning them at your own cost. This does not affect your statutory rights.


Delivery of Products

The delivery of products to customers is deemed to be a separate contract for services, distinct from a contract to purchase the products. Delivery may be affected in one or more instalments. Before placing an order we ask our customers to ensure they measured correctly. Standard deliveries are to the ground floor. We ask customers to thoroughly inspect products at the point of delivery. All deliveries require a signature upon receipt.

Delivery charges: addresses within mainland UK: all parcels £5.95 delivered within 2-5 working days. For customers located in UK offshore, Northern Ireland, Northen Scotland and International: before you place an order we ask you to email us with the item/s you would like to order; we will be in touch within 24 hours with various delivery options and quotations. Alternatively during checkout, you will be asked to email us for a quote for the delivery to your postcode. At this point the order will not yet go through. We will respond as quickly as possible and you will then be able to process your order. Please note customers from these locations may also organise their own shippers; we are very happy to organise and supervise collections during any suitable day. For express, same day and weekend deliveries: we ask customers to contact our Customer Services team on 020 8520 5539 or at customerservice@maisonandmirrors.com for quotations, delivery days and time slots. Express, same day and weekend deliveries are only available to addresses within mainland UK. We aim to deliver all orders as soon as possible providing the products are in stock. In the event of adverse weather conditions, the delivery times quoted above may be extended. For UK mainland deliveries the delivery service providers will contact customers to arrange a mutually convenient day and time slot to minimise the time of wait. They may attempt delivery twice. If no one is home the delivery service providers will leave a calling card. Should customers not respond to it within 5 days, the products will be returned to us and a re-delivery charge may be applicable. Without prejudice to the statutory rights afforded to consumers under English law, Maison & Mirrors accepts no liability for any failure to ship products where this results from its inability to do so resulting from acts of god, civil commotion, riots, flood, drought, fire, legislation or other factors outside its control, or its decision on reasonable grounds not to do so for reasons of suspicion of credit card fraud or similar, provided that it takes all reasonable steps to notify you within fourteen (14) days of order placement that products will not be shipped as ordered. In such cases Maison & Mirrors will not process any payment or will immediately refund any payment made in full. It is your responsibility to ensure that you order from Maison & Mirrors with sufficient lead time to prevent any loss or disappointment resulting from such non-shipment.

Click here for the full Delivery Policy.


Checking the Products upon Delivery

As part of the purchase contract customers agree to thoroughly inspect products at the point of delivery before signing the drivers delivery note. We will not accept liability for any shortages or damages if they are not reported within this period. If customers do not check the products but sign anyway, the driver will leave; this will confirm the correct products were delivered in perfect conditions. If someone else is signing for the products on behalf of customers, customers agree to advise them that the products must be checked and accept full responsibility for any loss or damage if they sign on their behalf and fail to check. Customers agree to indemnify Maison & Mirrors in full for any losses Maison & Mirrors suffer as a result of customers or their agent accepting products and signing a delivery note without thoroughly checking the products for damage.


Return Policy (the following does not apply to the antique or vintage items)

In the event customers wish to return their purchase, we are happy to refund, replace or exchange a product subject to the following conditions:
- the products have not been installed or used;
- customers notify the Customer Service team on 020 8520 5539 or at customerservice@maisonandmirrors.com within 48 hours of delivery to obtain a 'returns number' and 'returns form';
- in the event of damaged item/s on delivery, customers confirm in writing in the form of an email the details of the damages to the item/s received and they join photographs; unless this is done a 'returns number' cannot be issued;
- customers return the products in their original packaging resealed, labelled carefully and packed up securely so they are not lost or damaged in transit;
- customers join to the parcel/s the completed ‘returns form’ together with the obtained 'returns number' added to the form. If customers do not have internet/PC access, the customer service agent will post one as soon as possible; 
- all returned items must reach us within 14 days of delivery;
- cancelled items must reach us in a perfect saleable condition.

Cost of returning products: if a product is damaged as noticed at the point of delivery, the delivery provider will take away the parcel there and then and will return it to us. There will be no extra cost to the customer. The Consumer Protection (Distance Selling) Regulations 2000 / Returns states that since 31 October 2000 UK consumers have the right to cancel their order within a 'cooling off period', this 'cooling off period' is of 7 working days starting the day after the delivery. In our case if customers change their mind and decide to cancel after the goods have been delivered, Maison & Mirrors will accept returns up to 14 days after the initial delivery; customers are responsible for returning them at their own cost. This does not affect their statutory rights. Maison & Mirrors can help arrange the return of products through our range of couriers. If customers prefer to organise their own transport we recommend that customers use insured registered delivery and keep the receipt until we confirm receipt of the items. Alternatively customers can return the products in person to the London outlet which opens Mon-Sat 9-7, Sundays 10-4. Refunds and exchanges will be processed within 7 days of us having received the returned products. Maison & Mirrors and Dirk Trading Limited cannot be responsible for interest charges made by the customer' credit card company whilst waiting for returns to be refunded to their card.

Antique and vintage furniture and other accessories for the home:

- items that are part of the antique and vintage furniture and home accessories range are not available to purchase online but to be viewed, purchased and collected from the London outlet. The purchaser will be responsible for their own collection. These items are not new pieces and as such they can have characterful imperfections: cracks, stains, polish/paint marks and other age/materials related defects are normal and will not be accepted as faulty or returnable;
- all antique and vintage furniture and home accessories range are sold as seen and as fit for the purpose that they are intended. The purchaser of those items agree that they are non-returnable & non-exchangeable.
Click here for the full Return Policy.


Collections from the London Outlet

Customers can order all mirrors (except those which are part of our antique and vintage range) online and collect them from the London Outlet in the East End of London. Those collections are free services. The outlet opens Mondays to Saturdays 9-7pm, Sundays 10-4pm. We ask customers to bring a copy of their confirmation email (either printed or on their mobile phone) with either the bank card used to make the payment or a valid photo ID (passport or full UK driving license). We are unable to release purchases without these documents. We will hold orders for 30 days. After this date orders are cancelled and payments automatically refunded.


External Sites

The Maison & Mirrors website may contain links to other websites on the internet that are owned and operated by third party vendors and other third parties (the 'external sites'). Maison & Mirrors is not responsible for the availability of, or the content located on or through, any external site, nor for any transactions between customers and such sites (including as to 'cookies', personal data, confidential information, or purchases of goods or services). Customers should contact the website administrator or webmaster of those external sites if they have any concerns regarding such links, content or transactions.


Protecting Customers Security

To ensure that customers credit, debit, charge card or PayPal account are not being used without their consent, Maison & Mirrors will validate name, address and other personal information supplied by them during the order process against appropriate third party databases. By accepting these terms and conditions customers consent to such checks being made. In performing these checks personal information provided by customers may be disclosed to a registered Credit Reference Agency which may keep a record of that information. Customers can rest assured that this is done only to confirm their identity, that a credit check is not performed and that their credit rating will be unaffected. All information provided by customers is treated securely and strictly in accordance with the Data Protection Act 1998. 
Customers also agree that Maison & Mirrors may use personal information provided by them in order to conduct appropriate anti fraud checks. Personal Information that customers provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information


Publication of Comments Online

Customers agree that Maison & Mirrors can publish any comments that they send to us concerning the quality of our service or products on our website. Maison & Mirrors may use their name and town of residence, but we will never publish their email address, telephone number, website address or street address. Maison & Mirrors aims to exceed customer expectations as often as possible, however there may be rare occasions when a customer feels differently. If this is the case customers agree that before posting any negative comments on any website, newsgroup, blog or other online resource, they agree to write to our Customer Service team explaining the problem and allow us 14 days to investigate and resolve the problem and/or respond in writing. If customers are still unsatisfied then they agree to include the customer service reply in any online publication to provide any readers with a balanced view. Needless to say publication of negative material that is untrue will result in an action for libel against the publisher.


Copyright

All rights in the site design, text, graphics and other content, interfaces, and the selection and arrangements thereof belong to Maison & Mirrors, Dirk Trading Limited or their licensors. All rights are reserved save as set out below. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with Maison & Mirrors. Or using this site as a shopping resource. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication is strictly prohibited.

 

Copyright © maison&mirrors. 2014